Sprint App not Working: 10 Ways to Fix

Sprint App not Working. Frustrated with its glitches and errors that always seem to pop up at the most inconvenient times? Well, worry no more! In this blog post, we have gathered 10 foolproof ways to fix your Sprint app and get it back up and running smoothly.

What is Sprint App?

Sprint App is a mobile app created by Sprint, a telecommunications company. It is designed to help users manage their account, access customer service, check usage and coverage details, and find nearby Sprint stores. It also features exclusive offers for Sprint customers.
The app is available for both iOS and Android devices.

Common Sprint App Issues

1. Incorrect or slow data loading
2. App crashing or freezing
3. Poor app performance
4. Issues with sign-in or authentication
5. Problems with push notifications
6. Difficulty updating the app
7. Issues with location services
8. Unresponsive user interface
9. Compatibility issues with different devices
10. Difficulties setting up payment options

Sprint App not Working: 10 Ways to Fix

Step 1: Restart your device

The first thing you should do is restart your device. This may seem like a no-brainer, but sometimes a quick restart is all it takes to fix a minor glitch.

If that doesn’t work, try force quitting the app and then restarting it. To do this on an iPhone, double-click the Home button and swipe up on the Sprint app to close it. On an Android device, go to Settings > Apps > Sprint and tap Force Stop.

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Step 2: Check for software updates

Check for software updates. To do this, open the Settings app on your device and tap on “Software Update.” If an update is available, tap on “Download and Install.”

Step 3: Clear the cache and data of the Sprint App

The next thing to do is to clear the cache and data of the Sprint app. This can be done by going to Settings > Apps > Sprint App > Storage > Clear Cache/Clear Data. Doing this will reset the app to its default state and hopefully fix any issues that were causing it to not work properly.

Step 4: Reinstall the app

If uninstalling and reinstalling the app doesn’t work, try these troubleshooting tips.

  • First, make sure you have a strong internet connection. If you’re on a cellular network, try switching to Wi-Fi.
  • Next, try clearing the app’s cache. To do this, go to your device’s Settings > Apps > Sprint App > Storage > Clear Cache.
  • If that doesn’t work, try resetting the app to its default settings. To do this, go to your device’s Settings > Apps > Sprint App > Storage > Reset App Preferences.
  • If none of these troubleshooting tips work, delete the app and reinstall it from scratch.
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Step 5: Uninstall any third-party apps

You may need to uninstall any third-party apps that you have installed on your phone. These apps can sometimes interfere with the functioning of the Sprint app. To uninstall a third-party app:

1. Go to Settings > Applications > Manage Applications.
2. Tap on the app you want to uninstall.
3. Tap Uninstall.

Step 6: Use an alternate browser for the Sprint app

If you’re still having trouble with the Sprint app, try using an alternate browser. We recommend Google Chrome or Mozilla Firefox.

Step 7: Reset Network Settings

Try resetting your network settings. This can often fix connectivity issues that may be causing the app to malfunction. To reset your network settings, go to Settings > General > Reset > Reset Network Settings. You will need to enter your passcode if you have one enabled. Once you confirm the reset, all of your stored Wi-Fi networks and passwords will be removed, so make sure you know how to reconnect to them before proceeding.

Step 8: Check your Device Settings

If you’re still having trouble with the Sprint app not working, it’s worth checking your device settings.

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Step 9: Disable Battery Optimization for Sprint App

You may need to disable battery optimization for the app. To do this, open the Settings app on your device and tap “Battery.” Then, find the “Battery Optimization” section and tap “Sprint.” Select “Don’t optimize” from the drop-down menu. This will ensure that the Sprint app is always allowed to run in the background, even when your battery is low.

Step 10: Contact Customer Service

Contact customer service. You can reach Sprint customer service by phone at 1-888-211-4727 or by chat at sprint.com/chat.

When you contact customer service, be sure to have your account information and device information handy so they can help troubleshoot the issue.


The Sprint app is an essential tool for many users, and when it stops working it can be a hassle to troubleshoot. In this article, we outlined 10 of the most common ways to fix the issue with the Sprint app not working. We hope you found our tips helpful in getting your app back up and running smoothly! If none of these solutions work for you, reach out to customer service and they’ll be able to further assist you with your problem.

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