Sofi App not Working: 7 Easy Steps to Fix

Sofi App not Working: Is your Sofi app acting up and putting a damper on your financial management? Not to worry, we’ve got you covered! In this blog post, we’ll walk you through 7 easy steps to fix the Sofi app not working issue. Our troubleshooting tips will have you back in control of your finances in no time.

What is Sofi App?

Sofi App is a personal finance app that helps users take control of their money. It allows users to track spending, create budgets, set goals, and get insights on their finances. Sofi App also provides financial advice from experts, as well as access to banking products such as loans, investing, and more.

What are the Common Problems with Sofi App?

There are a few common problems that users have reported with the Sofi App. These include:

  • Not being able to login
  • Forgetting their password
  • Not being able to see their account balance
  • Not being able to make payments
  • Receiving error messages
  • Problems with deposits or transfers
  • Incorrect information displayed on the app
  • Issues with linking external bank accounts
  • Delays in receiving notifications
  • Trouble linking to a credit card

Sofi App not Working: 7 Easy Steps to Fix

Step 1: Check the Internet Connection

The first step is to check your Internet connection. Make sure you’re connected to a Wi-Fi or cellular network and that your device has an active Internet connection. If you’re not sure how to do this, consult your device’s manual or contact your Internet service provider.

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Once you’ve verified that your device is connected to the Internet, try opening Sofi again. If the app still doesn’t work, move on to the next step.

Step 2: Update the App

Another step is to check for updates. To do this, open the App Store on your device and tap the Updates tab at the bottom of the screen. If there are any available updates for Sofi, they will be listed here. Tap the Update button next to Sofi to install any available updates.

Step 3: Clear Cache and Data from the App

You may need to clear the cache and data from the app. This can be done in two ways:

1. From within the Sofi app, go to Settings > Clear Cache and Data.

2. Alternatively, you can go to your device’s Settings > Apps > Sofi > Storage and tap on both Clear Cache and Clear Data.

Step 4: Uninstall and Reinstall the App

After following the steps above and the app is still not working, you may need to uninstall and reinstall the app. To do this, follow these steps:

1. Open the Settings app on your device and tap on “Apps”.

2. Find the Sofi app in the list of installed apps and tap on it.

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3. Tap on the “Uninstall” button.

4. Once the app has been uninstalled, open up the Google Play Store or Apple App Store and search for “Sofi”.

5. Tap on the “Install” button to install the latest version of the Sofi app.

6. Open up the Sofi app and try logging in again.

Step 5: Reset Network Settings

This will clear any cached data and should help fix the issue. To reset your network settings:

1. Go to Settings > General > Reset

2. Select “Reset Network Settings”

3. Enter your passcode (if prompted) and confirm the reset

After resetting your network settings, try opening Sofi again. If it’s still not working, you may need to uninstall and reinstall the app.

Step 6: Check for System Updates

It’s time to check for system updates. Depending on your device, you may be able to do this directly from the settings menu. For example, on an iPhone, you would go to Settings > General > Software Update. If there is an update available, install it and then try opening the Sofi app again.

If you’re using an Android device, the process may be slightly different. To check for updates, you can go to Settings > About Phone > System Updates. Again, if there is an update available, install it and then try opening the Sofi app.

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Step 7: Contact Sofi Customer Service

The next thing to do is reach out to Sofi customer service. They should be able to help you troubleshoot the issue and get things up and running again.

The best way to reach Sofi customer service is through their online chat feature. This can be found on their website under the “Contact Us” section. Once you’re on the chat page, just enter your name, email address, and question into the appropriate fields and someone will be with you shortly.

If you’d prefer to speak to someone over the phone, you can also call Sofi customer service at 1-855-456-7634. Keep in mind that wait times may be longer than usual due to high call volume, so it’s best to try the chat feature first if possible.


We hope that this article has been helpful in helping you fix any problems you may have experienced with the Sofi App not working. Whether it was something as simple as restarting your device or needing to reinstall the app, we are confident that by following these 7 easy steps, you will be able to resolve your issue quickly and get back to making use of all the features and benefits offered by this great app.

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