Simplisafe App not Working: 8 Ways to Fix

Simplisafe App not Working: Are you tired of the never-ending frustration when your Simplisafe app decides to go on strike? We feel you. Whether it’s a glitchy connection or an unresponsive interface, dealing with technology issues can be incredibly infuriating. But we are here for you and with this blog post, we’ll walk you through 8 foolproof ways to fix your Simplisafe app and get it working like a charm again.

What is Simplisafe App?

The Simplisafe app is a home security system that allows users to remotely control their security system and receive alerts when their security system is triggered. The app also allows users to view live video footage of their home, arm and disarm their security system, and create custom rules to automate their home security. Despite its many features, the Simplisafe app is not perfect and can sometimes experience technical issues. In this article, we will provide some tips on how to fix the most common Simplisafe app problems.

Simplisafe App not Working: 8 Ways to Fix

Step 1: Check Your Internet Connection

The first thing you should do is check your internet connection. If you are using a wireless connection, make sure that your router is turned on and that your computer is within range of the router. And when using a wired connection, make sure that the Ethernet cable is plugged into your computer and into the router.

Once you have verified that your internet connection is working, try opening the Simplisafe app again. If it still does not work, move on to Step 2.

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Step 2: Check for Software Updates

You should also check for any software updates. To do this, open the app and go to the settings menu. From here, tap on the “Check for Updates” option. If there are any available updates, install them and then try using the app again.

If there are no updates available, or if updating the app doesn’t fix the problem, move on to the next solution.

Step 3: Reset Your Router

If your Simplisafe app is still not working, you may need to reset your router. Here’s how:

  • Unplug your router from the power outlet and wait for 30 seconds.
  • Plug the router back in and wait for it to power on.
  • Once the router is powered on, open the Simplisafe app and try again.

Step 4: Clear Your Cache and Delete Data

To do this, follow these steps:

1. Open the Settings app on your device.
2. Tap on the Apps or Application Manager option.
3. Find and tap on the Simplisafe app.
4. Tap on the Storage option.
5. Tap on the Clear Cache or Clear Data button.

After completing these steps, try opening and using the Simplisafe app again to see if it is now working properly.

Step 5: Reinstall the App

And If the Simplisafe app is still not working after following the steps above, you may need to uninstall and reinstall the app. To do this:

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1. Open the Settings app on your device.
2. Tap on Apps (or Applications).
3. Find and tap on Simplisafe.
4. Tap on Uninstall.
5. Once the app has been uninstalled, go to the Google Play Store (or App Store) and install it again.
6. Open the Simplisafe app and try logging in again.

Step 6: Reboot your Device

Simply power off your device and then turn it back on. Once your device has restarted, try opening the Simplisafe app again to see if it is now working properly.

Step 7: Perform a Hard Reset

You may need to perform a hard reset. This will clear all data from the app and start fresh. To do this, go to the app settings and select “Reset App.” Confirm that you want to reset the app and wait for it to finish. Once the reset is complete, try opening the app again.

Step 8: Contact Simplisafe Customer Service

If you have followed all of the steps in this blog article and your Simplisafe app still is not working, the next step is to contact customer service. You can do this by either calling their customer service number or by sending them an email.

When you call customer service, be sure to have your account information handy so that they can look up your account and see what might be going on. It may also be helpful to have a copy of this blog article with you so that you can explain the steps you have already taken.

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When you email customer service, include as much information as possible about what is going on and what steps you have already taken to try to fix the problem. It may also be helpful to include a screenshot or two of the issue you are experiencing.

Simplisafe Customer Service:
Phone: 1-888-957-4675


We hope this list of 10 ways to fix a not-working Simplisafe App has been helpful. If you’ve tried all these options and still no luck, then it might be time for a call to the tech support team. With any luck, they can help you get back on track so that you can continue using your Simplisafe app without any further interruptions or difficulties. Thanks for reading and good luck!


How do I add additional sensors or devices to my system?

Adding additional sensors or devices to your system can be done easily through the Simplisafe app. First, open the app and go to the “Devices” page. From here, you can select which type of device you’d like to add and follow the instructions in the app to complete the setup process.

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