Peloton App not Working: 10 Things You Can Do

Peloton App not Working. In this blog post, we’ll dive into 10 steps to get your Peloton app up and running smoothly again. Whether you’re experiencing glitches, connectivity issues, or any other pesky problems, our tips and tricks will help you troubleshoot like a pro.

What is Peloton App?

Peloton App is a mobile application that allows users to access Peloton’s live and on-demand classes from their own home. With the app, users can take part in immersive workout experiences such as cycling, running, strength training, yoga, meditation and more. The app also includes personalization options that allow users to customize how they view and track progress in the workouts. Peloton App is available for download on iOS and Android devices.

Peloton App not Working: 10 Things You Can Do

These are 10 things you can do when Peloton App is not working;

  • Checking System Requirements

Before trying any of the troubleshooting steps below, you’ll want to check that your system meets the minimum requirements for using the Peloton app. These requirements are:

-A compatible device. The Peloton app is available on iOS and Android devices, as well as some smart TVs. You can check to see if your device is compatible by visiting the Peloton website and going to the “Support” page.

-A strong internet connection. The Peloton app requires a strong and stable internet connection in order to stream classes without interruption. If you’re not sure about your internet speed, you can run a quick test at

-The latest version of the Peloton app installed on your device. You can check for updates by opening the App Store (on iOS devices) or Google Play Store (on Android devices) and searching for “Peloton.” If there’s an update available, it will say “Update” next to the app listing.

-The correct login information. If you’re having trouble logging into the Peloton app, make sure that you’re entering the correct email address and password.

  • Resetting the App or Device

One thing you can try is resetting the app or device. To reset the app, simply delete the app from your device and then reinstall it. You can also try resetting your device by turning it off and then back on again. If neither of these solutions work, then you may need to contact Peloton customer support for further assistance.

  • Updating the App and Device

Make sure that both your app and device are up to date. To update the app, open the App Store on your device and tap “Updates.” If there is an update available for Peloton, it will be listed here. To update your device, go to Settings > General > Software Update. If there is an update available for your device, it will be downloaded and installed automatically.

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Once you’ve made sure that both your app and device are up to date, restart your device. This can often fix minor issues with apps. To restart your device, hold down the power button until “Slide to Power Off” appears on the screen. Once your device is off, press the power button again to turn it back on.

If you’re still having trouble with the Peloton app after updating it and restarting your device, try uninstalling and reinstalling the app. To do this, hold down the Peloton app icon until it starts wiggling. Tap the “x” that appears next to the Peloton app icon, then tap “Delete.” Once the Peloton app is deleted from your device, go to the App Store and search for “Peloton.” Tap “Get” next to the Peloton app listing, then follow the prompts to install it on your device again.

  • Sign Out & Sign Back In Again

If you’re having trouble with the Peloton app, one thing you can try is signing out and then signing back in again. To do this, open the Peloton app and tap on the three lines in the top left corner. Then, scroll down and tap on “Sign Out.” Once you’ve signed out, close the app and then reopen it. Tap on “Log In” and enter your login information. This should fix the problem.

  • Checking your Internet Connection

First, check to make sure that your router is plugged in and turned on. If it is, then check to see if the Ethernet cable is securely plugged into the router.

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Next, try restarting your computer. Sometimes this can help clear up any internet connection issues.

If you’re still having trouble, you can try resetting your router. To do this, unplug the power cord from the router and wait for 30 seconds before plugging it back in again. Once the router has rebooted, try connecting to the internet again.

  • Try a different device or browser

Try using a different device or browser. Sometimes, certain devices or browsers are not compatible with the Peloton App. If you’re using an iPhone, try using an Android phone. If you’re using Safari, try using Google Chrome.

  • Clear cache and data

This will reset the app to its default state, which may fix any problems you’re experiencing.

To clear the cache and data for the Peloton app:

1. Open the Settings app on your device.
2. Tap “Apps” or “Applications”.
3. Tap “Peloton”.
4. Tap “Storage”.
5. Tap “Clear Cache” and then tap “Clear Data”.
6. Restart the Peloton app and try again.

  • Update firmware of connected devices

If you are having trouble with your Peloton app, one thing you can do is update the firmware of your connected devices. To do this, first make sure that your devices are all turned on and connected to the internet. Then, open the Peloton app and go to the Settings menu. Under the General tab, select Firmware Updates. You should see a list of all connected devices. Select the device you want to update and follow the prompts.
Once the update is complete, restart your device and the Peloton app. This should help resolve any issues you are having with the app.

  • Reset network settings

If your Peloton app is not working, one of the first things you can do is reset your network settings. This will clear out any corrupt or outdated data that may be causing problems with the app. To reset your network settings, follow these steps:

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1. Open the Settings app on your iPhone or iPad.
2. Tap on General.
3. Tap on Reset.
4. Tap on Reset Network Settings.
5. Enter your passcode, if prompted, and confirm that you want to reset your network settings.
6. Once your device has completed the reset process, try opening the Peloton app again and see if it works properly now.

  • Contacting Support

Contact Peloton’s customer support team. You can reach them by email at or by phone at 888-316-9146.

When contacting customer support, be sure to have the following information handy:

-Your Peloton app username
-The type of device you’re using (iPhone, iPad, Android phone, etc.)
-The operating system version of your device (iOS 11, Android 7.0, etc.)
-A detailed description of the problem you’re experiencing

With this information, the customer support team can work quickly to identify and resolve your issue.


We hope that our blog post “Peloton App not Working: 10 Things You Can Do” have been helpful to troubleshoot any issues you may be having when trying to use the Peloton app. When it comes to fitness apps, Peloton is one of the best in the business. If you’re experiencing any difficulty while trying to access their services, make sure you check out all 10 of our suggestions before giving up on your workout routine altogether!

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