Navy Federal App not Working: 9 Ways to Fix

Navy Federal App not Working. In today’s tech-driven world, relying on mobile banking apps has become second nature for many. So when they suddenly stop working, it can throw our financial routines into disarray. But we are here to save the day and provide you with 9 foolproof ways to fix any issues you may be experiencing with your Navy Federal app.

What is Navy Federal App

Navy Federal App is a mobile banking application that enables members of the United States Navy Federal Credit Union to access and manage their accounts on the go. Features include checking balances, making transfers, depositing checks remotely and more.
The app is available from the Apple App Store and Google Play Store.

Common Reasons Why the Navy Federal App Might Not be Working

Here are some common reasons why the app might not be working properly:

1. You’re not using the latest version of the app.

2. Your device isn’t compatible with the app.

3. There’s an issue with your internet connection.

4. The app is down for maintenance or there’s an outage in your area.

5. You have an outdated operating system.

Navy Federal App not Working: 9 Ways to Fix

Check Your System Requirements

The first thing you should do is check your system requirements. The app requires a compatible smartphone or tablet running iOS 10 or later, or Android 5.0 or later. If your device meets these requirements and you’re still having trouble, there are a few other things you can try.

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Restart Your Device

Also try restarting your device. This can often help clear up any minor issues that may be causing the app to malfunction. Simply power off your device and then turn it back on again. Once it’s back on, try opening the Navy Federal app and see if it’s working properly. If not, move on to the next solution.

Update Your Operating System

Make sure that your operating system is up to date. Depending on your device, this may mean updating to the latest version of iOS or Android. You can usually check for updates by going to your device’s Settings app and then selecting “Software Update” (for iOS) or “System Updates” (for Android).

If there are any available updates, install them and then try using the Navy Federal app again. If it still doesn’t work, move on to the next solution.

Reinstall The App

Try uninstalling and then reinstalling the app. This can sometimes fix problems with apps. To uninstall the Navy Federal app, go to your device’s settings and find the “Apps” or “Applications” section. Then find the Navy Federal app and tap on it. There should be an option to uninstall the app. Once you’ve uninstalled the app, you can reinstall it by going to the App Store or Google Play Store and searching for “Navy Federal.”

Clear Cache and Data

If the Navy Federal App is not working, one thing you can try is clearing the cache and data. This will reset the app and hopefully clear any issues that are causing it to not work. To do this, go to Settings > Apps > Navy Federal App and tap on Clear Cache and Data. If this does not fix the issue, you may need to uninstall and reinstall the app.

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Reset Network Settings

Resetting your network settings will help clear out any cached data that may be causing problems and also reset your Wi-Fi and Bluetooth connections. To reset your network settings, go to Settings > General > Reset > Reset Network Settings. You may need to enter your passcode when prompted. Once your network settings have been reset, try using the Navy Federal app again.

Disable VPN or Proxy Server Settings

If you’re using a VPN or proxy server settings, disable them to see if that fixes the problem. Here’s how:

For Windows:

1. Click the Start button, then type “Control Panel” into the search field.
2. Click on “Network and Internet”.
3. Click on “Internet Options”.
4. In the “Connections” tab, click on “LAN settings”.
5. Uncheck the box next to “Use a proxy server for your LAN”.
6. Click OK, then close the Control Panel window.

For Mac:

1. Open System Preferences and click on Network.
2. Select your active connection and click on Advanced in the lower right-hand corner of the screen.
3. Go to the Proxies tab and uncheck all four options: Web Proxy (HTTP), Secure Web Proxy (HTTPS), FTP Proxy, and SOCKS Proxy.
4. Click OK, then apply the changes by clicking Apply in the lower right-hand corner of the Network pane

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Disable Battery Optimization Mode

One thing you can try is disabling battery optimization mode for the app.

To do this on an Android device, go to Settings > Battery > Battery Optimization. From here, you’ll want to select the “All Apps” tab and find the Navy Federal app. Tap on it and then select “Don’t optimize.” You may need to restart your phone for the changes to take effect.

On an iOS device, go to Settings > General > Background App Refresh. Find the Navy Federal app and make sure that “Background App Refresh” is turned on. You may also need to force quit the app and then relaunch it.

Contact Customer Support

If none of these solutions work, then you will need to contact customer support for further assistance. They will be able to help you troubleshoot the problem and find a resolution. Give us a call at 1-888-842-6328 and we’ll help you out.


The Navy Federal App is a great way to access your accounts and manage your finances. However, when the app isn’t working, it can be incredibly frustrating. We hope this article has been helpful in showing you some methods for troubleshooting any issue you may encounter with the Navy Federal App. If none of these solutions work or if you are still having problems, don’t hesitate to contact customer service for more help.

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