My Subaru App not Working: 8 Steps to Fix

My Subaru App not Working. We feel your frustration if you’ve been experiencing issues with it recently. We’re here to help! In this blog post, we’ll guide you through 8 simple steps to get your My Subaru app up and running smoothly again.

What is the Subaru App?

My Subaru app is a mobile app that provides Subaru owners with access to their vehicle information and service history, as well as special offers, rewards, and discounts. It also allows users to remotely start their car, lock/unlock doors, find their car in a parking lot, schedule service appointments, access 24/7 roadside assistance, view recall information and more.

Causes of the Subaru App not Working

1. Poor or No Network Connection
2. Outdated App Version
3. Cache and Data Issues
4. Poor GPS Signal
5. Device Compatibility Issues
6. Server Outages or Maintenance
7. Corrupted APK File
8. Incompatible Android OS Version
9. Incorrect Login Credentials

My Subaru App not Working: 8 Steps to Fix

Step 1: Check Your Internet Connection

The first thing you should do is check your internet connection. Make sure you have a strong and stable connection before trying to connect to the app again. If you’re still having trouble, move on to step two.

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Step 2: Update Your Phone’s OS

Another thing you should check is whether your phone’s operating system (OS) is up to date.

If it isn’t, you’ll need to update it before you can use the app. Here’s how:

1. On your phone, open the Settings app.
2. Tap About Phone > System Updates > Check for Updates.
3. If an update is available, follow the prompts to install it.
4. Once your phone’s OS is up to date, try opening the Subaru app again.

Step 3: Clear The App Cache

After completing the steps in Step 1 and Step 2 and you are still experiencing some issues, you may need to clear the app cache. This can be done by going to the Settings menu on your device, selecting Apps, finding the Subaru app, and selecting Clear Cache. If this does not fix the issue, you can try clearing the data for the app as well.

Step 4: Uninstall and Reinstall The App

You may need to uninstall and reinstall the app. To do this:

1. Open the Settings app on your device and tap “Apps.”

2. Find the My Subaru app in the list of installed apps and tap it.

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3. Tap “Uninstall” and confirm that you want to uninstall the app.

4. Once the app is uninstalled, head to the Google Play Store or the App Store and search for “My Subaru.”

5. Install the My Subaru app and try using it again.

Step 5: Use An Alternative Browser

If the My Subaru app is still not working after following the steps above, try using an alternative browser. Safari and Chrome are both compatible with the My Subaru app.

Step 6: Ensure You Have the Latest Version of the App

One thing you can do is make sure you have the latest version installed. To do this, open the App Store on your iPhone or iPad and tap the Updates tab at the bottom. If there’s an update available for the My Subaru app, it will show up here and you can tap Update to install it.

Step 7: Check for Compatible Devices

There are a few different ways to do this:

1. Check the App Store or Google Play to see if your device is compatible with the Subaru App.
2. Check the system requirements for the Subaru App.
3. Contact Subaru customer support and ask if your device is compatible with the Subaru App.

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If your device is not compatible with the Subaru App, you will not be able to use the app and will need to find another way to access your vehicle’s features and functions.

Step 8: Contact Customer Support

Customer support can help troubleshoot any remaining technical issues that may be causing the app to malfunction.

To reach customer support, open the My Subaru app and tap on the “Settings” icon in the top right corner of the screen. Then, scroll down to the “Help & Support” section and tap on “Contact Us.” From there, you can choose how you’d like to get in touch with customer support, whether it’s by phone, email, or live chat.


We hope that our 8 steps have helped you fix your Subaru app issue and get it running like normal. If the issue persists, contact your dealership for assistance or look for more online resources. No matter what, remember to stay informed about your car’s various technologies so that you can troubleshoot any potential problem in the future.

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