First Horizon App Not Working: Solve with 9 Steps

First Horizon App Not Working. Are you tired of constantly battling with the First Horizon app, desperately trying to make it work? Well, fret not! We’ve got your back with this comprehensive guide that will walk you through 9 simple steps to solve all your First Horizon app woes. From pesky glitches to frustrating errors, we’ll help you navigate through them all and get your banking experience back on track.

What is First Horizon App

First Horizon App is a mobile banking app developed by First Horizon Bank. It allows customers to check their account balances, transfer money, pay bills, deposit checks and locate nearby ATMs from the convenience of their smartphones. The app is available for both iOS and Android devices.

Common Issues why First Horizon App Not Working: Solve with 9 Steps

Here we have listed some general issues with First Horizon App.

1 App not working or responding

2 App crashing

3 Cannot login

4 Cannot logout

5 Error messages

6 Cannot transfer money

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7 Cannot view transactions

First Horizon App Not Working: Solve with 9 Steps

  • Check Network Connectivity

If your First Horizon app is not working, the first thing you should do is check your network connectivity. Make sure you have a strong and stable internet connection. If you’re using a Wi-Fi connection, try moving closer to your router or connecting to a different Wi-Fi network. You should also make sure that your device’s time and date are set correctly.

  • Restart the App

If the First Horizon app is still not working after following Step 1, try restarting the app. To do this, first close the app completely. Then, reopen the app and see if it is now working properly. If the issue persists, move on to Step 3.

  • Delete and Reinstall the App

If the First Horizon app is still not working, you can try deleting and reinstalling it. To do this, go to your device’s settings and find the app. Once you find the app, delete it and then redownload it from the App Store or Google Play Store.

  • Clearing Cache Memory

This can be done in a few different ways, depending on your device type.

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For iOS devices:

1. Open the Settings app on your device.
2. Scroll down and tap Safari.
3. Tap Clear History and Website Data.
4. Confirm by tapping Clear History and Data again.

For Android devices:

1. Open the Chrome app on your device.
2. Tap More > Settings > Privacy > Clear Browsing Data….
3. Select the time range for which you want to clear data, then tick the boxes next to “Browsing history”, “Cookies and site data”, and “Cached images and files”.
4. Tap CLEAR DATA to confirm.

  • Disable Antivirus Software Temporarily

To encounter no issues using your First Horizon app you may need to disable your antivirus software temporarily. Here’s how:

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1. Right-click the antivirus icon in your system tray and select “Disable.”

2. Enter your password if prompted, then click “OK.”

3. Close the First Horizon app and restart it. If it now works properly, you can re-enable your antivirus software. If not, try the next solution.

  • Adjust Clock & Date Settings

You may need to adjust your clock and date settings. To do this, open the Settings app on your device and select the “General” tab. Then, select “Date & Time.”

If the “Set Automatically” option is turned off, turn it on and set the correct time zone. If the “Set Automatically” option is already on, try setting the date and time manually. Once you have finished adjusting your clock and date settings, restart your device and try opening the First Horizon app again.

  • Check for Updates

The first thing you should do is check for updates. To do this, open the App Store and tap on the Updates tab. If there is an update available for the First Horizon app, tap on the Update button to install it.

  • Reset Your Password

There are a few simple steps you can take to reset your password and get back up and running.

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First, try entering your username and password again. If that doesn’t work, click on the “Forgot Password” link on the login page. This will take you to a page where you can enter your email address or phone number associated with your account. Once you’ve entered this information, you’ll be sent a password reset link or code via email or text message.

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Follow the link or enter the code in the appropriate field, and you’ll be able to create a new password for your account. Make sure to choose something strong that you won’t forget! Once you’ve successfully reset your password, try logging in again.

  • Contact Support Team

You can contact the First Horizon support team for assistance. You can reach them by phone at 1-800-382-5465 or by email at


We hope that this article on ” First Horizon App Not Working: Solve with 9 Steps” provided a comprehensive overview of what to do when your First Horizon app isn’t working. By following the nine steps outlined above, you should be able to resolve any issues with your First Horizon app and get back to using it as usual in no time. If you continue running into problems, don’t hesitate to reach out for help from the official customer service team at First Horizon or one of their authorized retail partners.

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