Fidelity App not Working: 10 Ways to Fix

Fidelity App not Working: We understand how crucial it is to have a seamless experience when managing your investments. That’s why we’ve compiled this comprehensive guide with 10 effective solutions to fix any issues you may be facing with the Fidelity app.

What is Fidelity App

The Fidelity app is an all-in-one mobile app for managing investments, trading, research, and more. It offers a comprehensive suite of tools to help users make informed decisions about their finances. The app allows customers to track their investments, view market data in real time, and access Fidelity’s award-winning research and analysis. It also provides users with personalized news feeds and exclusive insights from industry experts.

Common Problems with the App

Here are some common problems people have with the app and ways to fix them.

1. The app keeps crashing.

2. I can’t log in.

3. I’m having trouble with two-factor authentication.

4. I’m having trouble with the trading page.

5. I’m getting an error message when I try to make a trade.

Fidelity App not Working: 10 Ways to Fix

If you’re experiencing issues with the Fidelity app, there are a few ways you can try to fix the problem.

  • Restarting the App

First things you should try is restarting the app. To do this, simply close out of the app and then reopen it. This can often fix minor glitches and get the app working again.

If restarting the app doesn’t work, there are a few other things you can try. First, make sure you have the latest version of the app installed. If you don’t, update it and see if that fixes the problem. If not, try deleting and reinstalling the app. And if all else fails, contact Fidelity customer service for help troubleshooting the issue.

  • Updating the App

If you’re having trouble using the Fidelity app, there are a few things you can do to try and fix the issue. First, make sure you have the latest version of the app installed on your device. You can check for updates in the App Store or Google Play Store. If there’s an update available, install it and see if that fixes the problem.

  • Clearing Cache and Data

It is not uncommon for apps to start misbehaving after an update. This is because the app may be trying to use old data that is no longer compatible with the new version of the app. One way to fix this is to clear the cache and data for the app.

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To do this, go to Settings > Apps > Fidelity > Storage and tap on Clear Cache and Clear Data. This will reset the app and hopefully fix any issues you were having.

  • Uninstalling and Reinstalling the App

One thing you can try is uninstalling and then reinstalling the app. To do this on an iPhone, go to the “Settings” app and select “General.” Then scroll down and tap “Reset,” and finally “Erase All Content and Settings.” This will delete everything from your phone, so make sure you’ve backed up any important data first. Once your phone is reset, go to the App Store and search for “Fidelity.” Install the app and then sign in with your username and password.

On an Android device, go to “Settings” and select “Applications.” Scroll down and tap on “Fidelity.” Tap “Uninstall” and then confirm that you want to delete the app. Once the app is uninstalled, go to the Google Play Store and search for “Fidelity.” Install the app and then sign in with your username and password.

  • Checking Network Connection

Make sure you have a strong and stable internet connection. If you’re using a cellular data connection, try moving to a different location or connecting to a different Wi-Fi network.

  • Resetting Phone or Tablet Settings

You may need to reset your phone or tablet settings. To do this, go to the Settings menu on your device and select the “Reset” option. This will reset all of your device’s settings to their default values. Once your device has been reset, you can then try using the Fidelity app again.

  • Rebooting Device

If your Fidelity app is not working, the first thing you should try is to reboot your device. This can be done by turning off your device and then turning it back on again. If this does not work, you may need to uninstall and reinstall the app.

  • Contacting Fidelity Support Team

Try contacting the Fidelity support team.

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There are a few different ways to contact Fidelity support. You can call them at 1-800-343-3548, or chat with them online at Or, if you prefer, you can email them at

When you contact Fidelity support, be sure to have your account information handy so they can help resolve your issue as quickly as possible.

  • Checking Your iOS Version/

To do this:

1. Open the Settings app on your device.
2. Tap General.
3. Tap About.
4. Look for the entry labeled “Version.”

If your iOS version is up to date, it will say “iOS xxx” next to the Version entry, where xxx is the latest version number (e.g., iOS 13). If it says anything else, or if there is no Version entry at all, then you need to update your iOS version.

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To update your iOS version:

1. Connect your device to a power source and a Wi-Fi network.
2. Tap Settings > General > Software Update.
3. Tap Download and Install if an update is available, then follow the onscreen instructions to complete the installation process.

  • Use Alternative Browser

Fidelity Investments is a popular investment company that offers brokerage services. Many people use the Fidelity app to manage their investments. However, some users have reported that the app is not working properly. If you are having problems with the Fidelity app, there are a few things you can do to fix it.

One potential solution is to use an alternative browser. If you are using the Safari browser, try switching to Google Chrome or Mozilla Firefox. Some users have found that the Fidelity app works better on these browsers.


Fidelity app not working can be a frustrating issue to resolve, but the 10 solutions outlined in this article should help. From restarting your device and checking for updates, to resetting network settings and contacting customer support, there are plenty of steps you can take to try and get your Fidelity App up and running again. Use these tips as a guide if you ever experience any issues with the Fidelity App so that you can quickly get back on track.

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