Imagine you’re all set for a thrilling flight adventure, only to find that your dji app is not working Frustrating, right? Don’t worry we’ve got you covered. In this blog post, we’ll explore 12 practical and effective ways to rectify the issue and get your DJI app back on track.
What is the dji App?
dji App (formerly known as DJI GO) is an app used to control and edit footage captured by a range of consumer-grade drones manufactured by the Chinese technology company, DJI. The app provides users with features such as live-viewing of aerial footage, photo and video editing, flight telemetry logging, and other camera settings. It is compatible with both iOS and Android devices.
Causes of dji App Not Working
Here is a list of some of the most common causes:
1. Poor Internet Connection
2. Outdated App Version
3. Incorrect Settings
4. Incompatible Device
5. Buggy App
6. Conflict with Other Apps
7. Server Outage
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8. DJI Account Issues
9. Battery Issues
10. Overheating
dji app not working:12 Ways to Rectify
Lets dive into 12 Ways to Rectify dji app not working
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Check Your Device Settings
The first thing you should check is your device’s settings. Make sure that the correct Wi-Fi network is selected and that the password is entered correctly. If you’re still having trouble, try restarting your device and/or the app.
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Check That You Have an Active Internet Connection
It is essential to have an active internet connection when using the DJI App. This can be done by ensuring that your mobile device is connected to a strong and stable Wi-Fi network, or by using a mobile data plan with a sufficient data allowance. If you are using a mobile data plan, we recommend connecting to a Wi-Fi network whenever possible to avoid exceeding your data limit.
If you are having difficulty connecting to the internet, please check that your mobile device’s settings are configured correctly. For instructions on how to do this, please consult your device’s manual or the manufacturer’s website.
Once you have confirmed that your mobile device is connected to the internet, launch the DJI App and try again. If you are still having difficulty, please check that there are no firewall or anti-virus restrictions in place that could be blocking the DJI App from accessing the internet.
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Update Your Firmware and Software
Make sure your firmware and software are up to date before troubleshooting any other issues with your DJI app. Firmware updates can be found on the official DJI website, while software updates are available through the App Store or Google Play.
Firmware updates can improve the performance of your drone, while software updates often include bug fixes and new features. Updating your firmware and software regularly will ensure that you’re using the most current version available, which can help to prevent common problems with your drone.
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Restart the App and Device
This is often the simplest and quickest fix for many issues.
To restart the app, simply close it and then reopen it. For most devices, you can force close an app by double tapping the home button and then swiping up on the DJI app.
If restarting the app doesn’t work, you may need to restart your device. To do this, hold down the power button until you see the option to Power Off. Once your device is turned off, wait a few seconds and then turn it back on.
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Clear Cache and Data on the App
One troubleshooting step you can take is to clear the cache and data on the app. This will reset the app to its default state and may fix any issues you’re experiencing. To clear the cache and data on the DJI app:
1. Open the Settings menu on your device.
2. Tap Applications or Application Manager.
3. Tap DJI GO 4 or DJI GO.
4. Tap Storage.
5. Tap Clear Cache or Clear Data.
Clearing the cache will delete temporary files but will not remove any of your personal data or settings. Clearing data will delete all of your personal data and settings from the app, so be sure to back up any important information before doing this.
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Reset Network Settings on Your Device
If you are having trouble connecting your DJI device to the DJI App, one thing you can try is resetting the network settings on your device. This will clear all previous connections and allow you to start fresh. To do this, go to Settings > General > Reset > Reset Network Settings. Once this is done, try connecting again.
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Update or Reinstall the DJI GO 4 App
Here’s how:
For iOS users(iPhone):
1. Open the App Store on your device.
2. Tap the Updates tab at the bottom of the screen.
3. If an update for DJI GO 4 is available, tap Update. Otherwise, tap Reinstall.
4. Once the update or installation is complete, launch DJI GO 4 and try again.
For Android users:
1. Open the Google Play Store on your device.
2. Tap the Menu icon (three lines) in the top left corner of the screen.
3. Select My apps & games from the menu that appears.
4. On the Installed tab, scroll down to DJI GO 4 and tap Update if an update is available, otherwise tap Uninstall followed by Install when prompted to confirm installation of the latest version from scratch..
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Reset the Aircraft’s
Make sure that your remote control is properly paired with your aircraft. If it is, then try restarting both the remote control and the aircraft. You can also try manually reconnecting the two devices by going into the Settings menu and selecting the Connection tab.
Once you’ve tried all of these things and you’re still having trouble, it’s time to contact DJI support for further assistance.
how to reset the aircrafts connection
1. Make sure that your remote control is properly paired with your aircraft.
2. Restart the aircraft and remote control.
3. Manually reconnect the two devices by going into the Settings menu and selecting Connection tab.
4. Contact DJI support for further assistance if there are still issues.
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Checking for Compatibility of the Operating
Before anything else, it is important to check if your operating system is compatible with the DJI App. Unfortunately, the DJI App is not available for all operating systems and only works with specific ones. Make sure to check the list of compatible operating systems before downloading the app. If your operating system is not compatible, there is no way to make the DJI App work on your device.
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Disable Battery Optimization Settings on Your Device
You can try disabling battery optimization settings on your device. This is because some devices have power-saving features that can interfere with the app’s ability to function properly. To disable battery optimization settings on an Android device:
1. Go to Settings > Battery.
2. Tap the menu icon in the top-right corner and select “Battery Optimization.”
3. Select “All apps” from the drop-down menu at the top.
4. Scroll down and tap DJI GO 4 or DJI GO (whichever app you’re using).
5. Select “Don’t optimize” from the pop-up window.
6. Tap “Done” in the top-right corner.
On an iOS device (iPhone):
1. Go to Settings > Battery.
2. Tap the menu icon in the top-right corner and select “Battery Optimization.”
3. Select “DJI GO 4” or “DJI GO” from the list of apps (whichever app you’re using).
4. Tap “Never” to disable battery optimization for that app.
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Alternatives to the DJI App
Here are some of the most popular alternatives:
Litchi: Litchi is a well-known alternative to the DJI App and it offers a very similar experience. It is available for both iOS and Android devices.
UAV Forecast: UAV Forecast is another great alternative that offers a similar experience to the DJI App. It is available for both iOS and Android devices.
Drone Deploy: Drone Deploy is an alternative that focuses on providing a easy-to-use interface for users. It is available for both iOS and Android devices.
Auto Pilot: Auto Pilot is an alternative to the DJI App that focuses on providing users with a powerful and easy-to-use set of tools. It is available for both iOS and Android devices.
Flight Plan: Flight Plan is a great alternative to the DJI App that focuses on giving users the ability to plan and track their drone flights. It is available for both iOS and Android devices.
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Airdata UAV: Airdata UAV is an alternative to the DJI App that focuses on providing users with real-time data and analytics. It is available for both iOS and Android devices.
Drone Harmony: Drone Harmony is an all-in-one platform for drone operations. It is available for both iOS and Android devices.
Air Map: Air Map is a comprehensive platform that provides users with the ability to plan, manage and fly their drones. It is available for both iOS and Android devices.
Drone link: Drone link is an alternative to the DJI App that focuses on providing users with a powerful and easy-to-use flight planning and mission management platform. It is available for both iOS and Android devices.
Free Flight Pro: Free Flight Pro is another great alternative to the DJI App that focuses on providing users with a streamlined and user-friendly interface. It is available for both iOS and Android devices.
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Contact DJI support
If those steps don’t work, then your next best bet is to contact DJI support directly. They may be able to help you troubleshoot the issue or provide further guidance on what to do next.
You can contact DJI support either by phone or by email. Their contact information can be found on their website.
Conclusion
As outlined in this article “dji app not working: 12 Ways to Rectify”, there are various solutions when your DJI app is not working. From resetting the Wi-Fi connection to uninstalling and reinstalling the application itself, these simple steps can help rectify any issues with the app’s performance. Always remember to check for updates and always consult a professional if need be. We hope this article has helped you resolve your issue with the DJI app so that you can get back flying sooner rather than later!